Found direct ties between emotional intelligence and measurable business results… It is fortunate, then, that emotional intelligence can be learned. The process is not easy. It takes time and, most of all, commitment.
Daniel Goleman, Rutgers University
of note:
5 Components of Emotional Intelligence at Work:
1) Self-awareness – ability to recognize & understand own moods, emotions, & drives, as well as their effect on others; understand own values & goals – knows where is headed & why.
How recognize… self-confidence; realistic self-assessment; self-deprecating sense of humor; firm grasp of capabilities & less likely to set self up to fail; know when to ask for help; risks taken on the job are calculated – play to their strengths.
2) Self-regulation – ability to control or redirect disruptive impulses & moods; propensity to suspend judgment—to think before acting.
How recognize… Trustworthiness & integrity;
comfort with ambiguity; openness to change.
3) Motivation – passion to work for reasons beyond money or status; pursues goals with energy & persistence.
How recognize… driven to achieve; optimism even in the face of failure; organizational commitment.
4) Empathy – ability to understand emotional makeup of others; skill in treating people according to their emotional reactions.
How recognize… building & retaining talent; cross-cultural sensitivity; service to clients & customers.
5) Social Skill – managing relationships & building networks; ability to find common ground & build rapport.
How recognize… effective in leading change; persuasiveness; building & leading teams.
Bonus Nuggets
…intellect was a driver of outstanding performance. Cognitive skills such as big-picture thinking and long-term vision were particularly important. But when calculated the ratio of technical skills, IQ, and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels… without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but still won’t make a great leader.
Daniel Goleman, Rutgers University
